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Welcome to Southwestscales.com online store where you'll find Quality New & Used Scales & Weighing Equipment.

TERMS AND CONDITIONS
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Welcome to Southwestscales.com LLC

We are committed to providing excellent customer service and satisfaction.

Please read the following Terms And Conditions carefully before continuing
to the store:

Orders:
We welcome orders for shipment to addresses in the U.S., possessions
and territories of the U.S. Orders for shipment outside these areas are subject
to additional handling charges, higher shipping rates, and applicable customs,
duties and taxes, all of which are the responsibility of the customer. All
international orders must be prepaid in full with U.S. funds, by a cashier's check
drawn on a U.S. bank or by wire transfer. Southwestscales.com only accepts
credit cards issued by a U.S. bank, and having a billing address in the U.S., for orders shipping to U.S. addresses. Please be aware that many products' warranties
do not provide coverage outside the U.S., and some products may not be
exported under any circumstances due to manufacturers' restrictions or U.S. law. Southwestscales.com makes no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside the U.S.

Return Policy:
    All merchandise must be authorized prior to return. No returns will be accepted without a Return Merchandise Authorization Number on the outside of the box. No refunds will be made after 30 days of purchase. To obtain an RMA number please call 806-468-8766 and have your invoice # and item # ready.

All Returns are evaluated on a case by case basis and some or all of the following may apply

    If the wrong product or part was ordered:
1. A 20-50% restocking charge plus shipping may apply
2. The merchandise being returned must be returned within 30 Days of the
original ship date.
3. The merchandise must be unused and received in new condition and in the
original packaging. Merchandise that has been used or is not received in the original
packaging will be subject to a 50% restocking fee.

    If the wrong product or part was shipped:
1. The correct merchandise will shipped at once.
2. Full credit will be issued upon receipt of incorrect merchandise.

Payment:
We accept Visa, MasterCard, Discover, and American Express.

Warranty:
Your Customer Warranty is the standard manufacturer's warranty, which
is normally 1 year from the date of shipment.
Return Authorization Number is required. Items returned under warranty
will be repaired or replaced at Southwestscales.com discretion.
The customer is responsible for shipping charges to Southwestscales.com,
We will provide shipping back to the customer.

Southwestscales.com LLC Privacy Policy:

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: swscales@southwestscales.com
By Phone: 806-468-8766

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Click Here to e-mail us

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